Starbucks

Reviews

• Stephanie W.

  star star star star star 7 June 2026

  It's been a while since I've done a lot of reviews, so I apologize for that.
  
  Today, Friday, March 17, 2019, I went to the 24/7 Starbucks located inside the Carson Tahoe Regional Medical Center on Medical Parkway in Carson City. Carson City does not have a lot of 24 hour business, other than casinos, so it was a pleasure trying this out. Also, a lot of people do not know this Starbucks exists, judging from the lack of Yelp reviews. They are a full service Starbucks with free wifi (the hospital's). They are open to the public, but also get a lot of hospital staff. They are about equidistant from the main hospital entrance by the gift shop and the Mallory Emergency Department entrance.
  
  I went there about 3 PM. There were three employees on duty and one other customer. I ordered something from the secret menu! Yes there is a Starbucks secret menu. The young employee at the register admitted she had never heard of one. But the manager said yes they will make it as I long as I have the recipe and they have the ingredients.
  
  Anyway, I ordered a venti (20 oz.) S'mores Hot Chocolate after I confirmed the price, which was $4.15. I didn't want caffeine so late in the day, so that is why I chose what I chose. I have read different listings on the web of how it is supposed to be made, but I showed the manager my phone, which said, in addition to the hot chocolate:
  
  1 pump of cinnamon syrup
  1 pump of toffee nut syrup
  Blend and top with cream, chocolate sauce, biscuit bits, and marshmallows
  
  She told me they served theirs with a crushed graham cracker topping (instead of the chocolate sauce and biscuit bits); and I think she also said something like they use real chocolate or vanilla sauce or syrup? She made it sound like a bonus, so I trusted her. I didn't see any  marshmallows, but maybe they were blended with the whipped cream? She also wasn't aware you could get this in hot chocolate instead of frappuccino.
  
  I paid via the Starbucks app. I had two gift cards loaded onto that. I had one with a  $0.10 balance from 2012 or 2013, lol; and another $5 one that I had just won at the 21st Annual Senior Celebration Event at Casino Fandango the previous day. They had a scanner for customers right there, and everything went smoothly. Now I have $0.95 left on my card. (The only thing funnier than this is I have a $1.03 eBay credit from when I sold on there from 2005 or so! It's still there after 14 years--I get a statement from them each month, haha.)
  
  The receipt the employee printed for me was kind of vague, not showing what was paid from which card, and what my current balance was, so I went up and asked. I think she threw away the original receipt and gave me a different one, but I know they got it right from what they described. I am happy there is no sales tax charged on hot chocolate in Nevada!
  
  My order was done in less than a minute by the third employee who was told how to make it by the manager. Very fast!
  
  The manager was excited about my secret menu item and wanted me to come back and tell them how it was.
  
  I went and sat down. They have their own small seating area, but there are a lot more plush hospital chairs and sofas  too next to them. They also use the locked cabinets outside the restaurant itself as storage, for things like soy milk.
  
  They served my drink in a to-go cup. I don't think they have regular cups. I am not sure if any Starbucks do actually, since I rarely go to them. So I opened the top and saw the beauty (see my pic). They taste was, well, like hot chocolate, haha. A little too syrupy for my taste, but that is how it is made. I am not going to complain since I chose that item from the secret menu.
  
  I was very happy with my experience there, and am glad this exists in the hospital. They must be doing well if they are open 24 hours and had three employees there.
  
  I am also shocked, now that I think of it, that I paid $4.15 for basically a glorified hot chocolate with crushed graham crackers sprinkled on top, lol; but I knew the price in advance, and I paid with a free gift card I won anyway, so I didn't mind. A treat once in a while is ok for me.

• Irene L.

  star star_border star_border star_border star_border 28 May 2026

  Was at the hospital and saw this starbucks. Went to get a drink and was met by a extremely rude girl, (long brown, curly hair) with no name tag, and ordered a drink.  We were the only customer. 5 people working and it took ten minutes to make my drink.  Worst customer service as almost every starbucks I've been too everyone is so extremely nice but you could tell that she sincerely hated her job!

• Janice T.

  star star star star star_border 16 May 2026

  I ordered a cappucino ($4), Chai latte ($3.25), and a Spinach Square ($3.45).  Yum!!!  If I'm not mistaken, this starbucks is open 24/7.  Woohoo!!!